I would never recommend this program to anyone. The main fix is to uninstall/reinstall, and even then it will affect the computer in odd ways. If you need a job in computers, this could be a good launchpad if you can tough it out.
Especially if you get more Tech Support related calls than Customer Support. The more people that work the floor, the less chance you have for advancement.Īll told, Carbonite can be a good place to work. It's starting to feel like a livestock pen, not an office. Recently they added many more cubicles and are hiring almost twice as many people. There would be less angry people if the billing process didn't sneak in an auto-renewal, and one that can reactivate dead cards at that. It gets very annoying when you're trying to help and they don't see you're not part of their problem.
It makes work interesting, not knowing when you'll be in trouble or not.īeing a call center, you get very angry people calling in and yelling at you. One supervisor will tell you one thing, another will get you in trouble for it. Tech support at Carbonite can be rewarding, but the supervisors and trainers tend to conflict with each other. However, the level of stress involved and the unprofessional work ethic of management and other colleagues make this a very tough environment to work in. updates Is Carbonite Legit Is Carbonite Expensive Is Carbonite Backup Really Unlimited What Is an Alternative to Carbonite Carbonite Review. The only saving grace of this job is the pay is decent. The information they provide you is almost indirectly the opposite of what floor managers will want you to do when you're handling calls with customers. The training the company will provide you with is very poor and will inadequately prepare you for working on the floor of the job. If you do become a full-time hire and need to schedule a day off you need to plan weeks in advance which is nearly impossible for certain situations and scheduling coordinators will hardly negotiate if you want to schedule a day off if it is less than two weeks in advance. Company has a very strict attendance policy, and a very high turn-over rate. The company will mislead employees about benefits and when you get hired they will tell you 90 days after being hired but then tell you it's 180 days. Managers were not very helpful to employees and spent more time sitting around cubicles joking around than doing actual work. A typical shift as a representative estimated in handling roughly 30 to 50 phone calls.
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